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Topic *General InformationSupport RequestPartner / SponsorVolunteerVAILWhat are you contacting us about?

Should this be a Support Request?

If  you are having issues with:

• Creating an Account
• Logging into your Account
• Completing the Training

Please use the Support Request option instead.

This will ensure that your request is routed to the correct place as quickly as possible. For all other general inquiries please fill out the below fields. Thank you!

Support Request Use CasesShow Message

Where are you experiencing issues?-- choose the best option --Website (pawsibilitiesvetmed.com)Community (https://pawsibilitiesvetmednetwork.com)Somewhere Else (specify in submission)

What type of Issue?-- choose the best option --Creating an AccountLog in to Existing AccountCompleting the TrainingSomething Else

Create an Account Troubleshooting

Here are some common reasons why members experience issues or delays when joining the community

Creating an Account

• Please make sure you create an account on the website and complete the training prior to creating a profile on the community platform.
• Use the same email on both systems.

More details can be found here: Join Us

If these do not resolve your problem, or you would just like more support, please include details in the below fields

Learning Center Troubleshooting

Here are some common reasons why members experience issues completing the training on the learning center

Completing the Training

• Make sure you are hitting the “Mark Lesson Complete” button.
• Screenshot:
  
• Sometimes the browser cache gets stuck. Try clearing the browser cache or using a different browser or device.

If these do not resolve your problem, or you would just like more support, please include details in the below fields

Troubleshooting TipsShow Tips

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